You can contact our customer service team through several convenient methods. For immediate assistance, call us at 01603 552030 or use WhatsApp. You can also email us at sales@selfstoragehire.co.uk

The storage facility is located at: Old Station Yard, Porter’s Ln, Lenwade, Norwich NR9 5LR – Google Maps

Are rental agreements in line with UK laws and consumer protection regulations?

Yes, all our rental agreements are fully compliant with UK laws and consumer protection regulations. As a UK registered company (No. 3699751), we ensure that our contracts meet all legal standards to protect your rights.

Do you follow privacy laws in handling and storing customer data?

Yes, we fully comply with UK GDPR and the Data Protection Act 2018 in handling and storing personal data. As a registered entity, Self Storage Hire (UK Company No. 3699751) ensures that your information is securely processed and protected.

Yes, our storage units and facilities undergo regular inspections to ensure compliance with industry standards. We adhere to all safety and quality regulations to provide you with secure and reliable storage solutions.

Yes, our storage facilities are designed and maintained to meet all local fire safety and environmental standards. We regularly conduct safety assessments and comply with all regulations to ensure a safe environment for your items.

How can I access my storage unit?

You can access your storage unit using your own lock and keys. Once your booking is confirmed, you’ll receive your unit details, which will allow you to access your unit during your scheduled time. This process ensures secure and easy entry.

Is it possible to access my storage unit at any time of the day or night?

Yes, with 365 days access, you can visit your storage unit at any time, day or night. The facility is open for Easy Access from 7am to 9pm, and you can access your unit during these hours.

What types of storage units do you offer at your facility?

At Self Storage Hire, we offer a variety of storage units to meet your needs. Whether you’re looking for household storage, furniture storage, or a solution for your home renovation items, we have the space to accommodate. Our business storage options include specialized units for document storage and pallet storage. Additionally, we provide convenient luggage storage and flexible student storage options. Whatever you need to store, we have the right unit for you.

Are your storage units equipped with electricity or lighting?

While our storage units do not come with built-in electricity, the facility is equipped with ANPR floodlighting for added security and visibility. This ensures that your storage unit is well-lit and accessible even in low-light conditions, especially if you need access outside of regular hours. Our focus is on providing a secure, well-lit environment for your items with 24/7 CCTV surveillance and floodlighting across the facility.

What size is a Large Unit?

A Large Storage Unit will store the contents of an average 3-4 bedroom house

147 sq.ft Lockup / 13.6m2.

Useable inside space:

7’8″ (Width) x 19’3″ (Depth) x 7’9″ (Height)
2.33m (Width) x 5.86m (Depth) x 2.36m (Height)
This is our most popular and best value unit per sq.ft. This will store the contents of an average 3-4 bedroom house. You can easily store a 3 seater, a 2 seater, arm chair, fridge, bed wardrobe, cycles and boxes. It’s about the size of a single garage. It will take the contents of a ‘Luton’ van plus half again, or approximately 4 transit van loads.

What size is a Medium Unit?

A Medium sized Store @ 69 sq.ft / 5.4m 2 Lockup will store the contents of an 1-2 bedroom house.

Useable inside space:9′ (Width) x 7’8″ (Depth) x 7’9″ (Height)
2.33m (Width) x 2.33m (Depth) x 2.36m (Height)
This will store the contents of an 1-2 bedroom house or flat including a 3 seater sofa, arm chair, large fridge, bed and wardrobe. A popular size representing about 1/2 that of a Large store.

What size is a Small Unit?

A small (Shed) Sized Store will store the contents of an average 1 bedroom flat

50 sq.ft. 4.7m2 Lockup

Useable inside space:

7’4″ (Width) x 8′ (Depth) x 7′ 4″ (Height)
2.08m (Width) x 2.28m (Depth) x 2.06m (Height)
The Small unit is about the size of a garden shed and will store the contents of an average 1 bedroom flat including a 2 seater sofa, double bed and wardrobe. These units are perfect when you just need a little space.

Is contents insurance included in the rental cost?

Contents insurance is not automatically included in the rental cost. However, we offer insurance options for your stored items to provide peace of mind. You can opt to add contents protection at a small additional fee to safeguard your belongings during storage.

What types of contents protection do you offer for stored items?

At Self Storage Hire, we offer comprehensive contents protection to ensure your stored items are covered. You can select from basic coverage, which protects against general risks, or opt for full coverage for higher-value items. Our insurance options are designed to meet a variety of needs, whether you are storing personal, business, or high-value items.

How much does insurance for stored items cost?

The cost of contents insurance varies based on the value of the items you are storing and the level of coverage you choose. We offer flexible pricing options to fit your needs, starting at a low daily rate. Our team can provide you with a personalized quote based on your storage requirements.

Can I purchase additional coverage for valuable items?

Yes, you can purchase additional coverage for high-value or specialized items such as electronics, antiques, or artwork. This additional coverage ensures that your valuable items are fully protected against potential risks. Speak with our team to customize the coverage to suit your specific needs.

The minimum rental period for a storage unit is one month. This flexible option allows you to rent a unit for as long as you need without being locked into a long-term commitment. If you need to extend your stay, simply let us know, and we will adjust your rental agreement.

Yes, you can absolutely rent a storage unit for just one month. Our flexible rental options make it easy for you to store your belongings for as little as 30 days. Whether it’s for a short-term project or temporary storage, we offer the flexibility to meet your needs.

If you need to vacate the storage unit earlier than planned, you simply need to provide us with 14 days’ notice. This ensures you won’t incur additional fees for an extended stay. We strive to offer flexible terms to accommodate changes to your plans.

What is the procedure for moving my belongings into the storage unit?

To move your belongings into the storage unit, drive to your assigned unit during Easy Access hours (7am to 9pm). Once there, you can unload and store your items securely inside. We recommend using the moving carts provided for larger or heavier items to make the process easier.

Can I schedule a specific time for moving my items into the storage unit?

Yes, you can schedule a specific time to move your items during our Easy Access hours, from 7am to 9pm. We recommend scheduling during off-peak hours if possible to avoid busy periods and ensure a smooth move-in experience.

Are there any restrictions on the type of items I can move into my unit?

Yes, there are restrictions on storing hazardous, flammable, or perishable items, as well as illegal substances. We recommend reviewing our list of prohibited items in the terms and conditions before moving in to ensure compliance and avoid any issues with storage.

How long does it take to complete the Terms & Conditions and move in?

Answer a few questions using a simple web form and upload a photo of your I.D. and once this is complete and we have received your first payment we will activate your account. This is usually on the same or next business day. You can move in any day of the week however new accounts are only processed Mon-Fri so please checkout by Friday a.m. if you plan to move in over the weekend.

How do I vacate my storage unit when I’m done?

To vacate your storage unit, simply remove all your items and lock the unit. We recommend notifying us once your unit is emptied to close your account and settle any final payments.

Is there a notice period required before moving out of my unit?

Yes, we require a 14-day notice before you move out of the unit. This ensures that we can properly close your account and make the unit available for other customers. We recommend providing notice as early as possible to avoid additional charges.

Do I need to clean the storage unit before vacating it?

Yes, we ask that you leave your storage unit clean and free of any debris when vacating. We recommend sweeping the unit and removing all items to avoid any cleaning fees. If the unit requires cleaning, we may charge a reasonable fee.

What are the opening hours of the Self Storage Hire facility?

The Self Storage Hire facility is open from 7am to 9pm every day, providing you with plenty of time to access your storage unit during Easy Access hours.

Can I access my storage unit outside of regular business hours?

Yes, with 365 days access, you can access your storage unit at any time, day or night, outside of regular business hours. We recommend opting for this option if you need greater flexibility.

Is the storage facility open during public holidays?

Yes, the Self Storage Hire facility is open on public holidays as part of our 365 days access. You can access your storage unit at any time, even on holidays, ensuring flexibility year-round.

We don’t sell packing materials directly at the facility, but we can recommend trusted suppliers where you can purchase boxes, tape, and other materials for your storage needs.

Can I use my own packing materials, or must I buy from the facility?

Yes, you can use your own packing materials. There’s no requirement to purchase anything from us, though we do recommend using sturdy materials to ensure the safety of your items during storage.

What types of packing materials are best for storing fragile items?

For fragile items, we recommend using bubble wrap, foam sheets, or packing peanuts to cushion and protect delicate items. Sturdy boxes are also important to prevent crushing, and packing tape should be used to securely seal the boxes.

To rent a storage unit, you will need to provide proof of identity, such as a passport or driver’s license, and proof of address. We recommend keeping these documents ready to ensure a smooth rental process.

Yes, the rental agreement can be signed digitally. This allows you to complete the paperwork conveniently from home before accessing your storage unit. We recommend reviewing all terms carefully before signing.

Do I need to provide proof of insurance when renting a storage unit?

You are not required to provide proof of insurance to rent a unit, but we recommend arranging contents insurance to protect your items against loss or damage while in storage.

What payment methods do you accept for storage rentals?

We accept a variety of payment methods, including credit cards, debit cards, bank transfers, and online payments. We recommend using the payment method most convenient for you.

Are there any additional fees besides the rental cost?

In addition to the rental cost, there may be small fees for services like late payments or replacement keys/access cards.

Is payment due upfront, or do you offer monthly payment options?

Payment is typically due upfront for the rental period, but we also offer monthly payment options for flexibility. We recommend selecting the payment plan that best suits your needs when signing the rental agreement.

How is my personal data protected when I rent a storage unit?

Your personal data is protected through secure encryption and compliance with the UK General Data Protection Regulation (UK GDPR). We ensure that your information is stored securely and only accessible by authorized personnel.

Do you share my personal data with third parties?

We do not share your personal data with third parties, except where required by law or for essential services related to your rental. Any third parties we work with are fully compliant with data protection regulations.

How long do you keep my data after my rental period ends?

We retain your personal data only for as long as necessary to fulfill legal or contractual obligations. After the rental period ends, your data will be securely deleted or anonymized in line with our data retention policy.

What does a Storage Unit cost?

Prices start at just £75 inc VAT for a storage unit. Please request a quote by completing our contact form and will send you a no obligation quote based on your needs and stock availability. We won’t hassle you and will only contact you again if you contact us first. Get in touch


What factors influence the cost of my rental?

The cost of your rental is influenced by factors such as the size of the storage unit, the length of the rental period, and any additional features, such as extended access or climate control. We offer flexible options to fit your specific requirements.

Are there any hidden fees associated with renting a storage unit?

There are no hidden fees. All costs, including the rental fee and any optional services like replacement keys or late payment charges, are clearly outlined in the Licence Form. We strive for transparency in all our pricing.

What is your refund policy if I cancel my rental before the contract ends?

If you cancel your rental before the contract ends, you are eligible for a pro-rata refund for any unused portion of the rental period. 14 days’ notice is required for cancellation to receive a refund.

How long does it take to process a refund after I cancel my rental?

Refunds are typically processed within 7 to 14 business days after cancellation. The refund will be issued to the original payment method used for your rental.

Yes, deposits are refundable, provided there are no outstanding fees or damage to the storage unit. After the unit is vacated and inspected, the deposit will be refunded within 21 days, minus any applicable charges.

What security measures do you have in place to protect my stored items?

We prioritize the security of your items with 24/7 CCTV surveillance, ANPR floodlighting, and secure access control. Our facility is monitored around the clock to ensure the safety of your belongings.

Is there 24/7 surveillance at your storage facility?

Yes, our storage facility is equipped with 24/7 CCTV surveillance to ensure continuous monitoring of the premises, offering added peace of mind for your stored items.

Are the storage units secured with individual alarms?

The entire facility is secured with monitored CCTV, and floodlighting, ensuring that your unit is protected and at all times.

Do you offer any services for business storage needs?

Yes, we offer a range of business storage solutions, including document storage, pallet storage, and customizable options for storing inventory, equipment, and more. Our flexible services cater to the needs of businesses of all sizes.

Do you provide moving trucks or other equipment for transporting items?

Currently, we do not provide moving trucks. However, we offer moving carts and other tools to help you transport your items to and from your storage unit with ease.

What types of items are allowed to be stored in your units?

You can store a wide range of items in our units, including household goods, furniture, documents, vehicles, and business inventory. We offer flexible storage options to meet various needs.

Are there any hazardous materials or prohibited items that cannot be stored?

Yes, we do not allow the storage of hazardous materials, flammable liquids, toxic substances, or illegal items. A full list of prohibited items can be found in our terms and conditions for your reference.